Terms and Conditions

These terms apply when you use Courier Point's website, branch, pickup, courier, cargo, freight, documentation, tracking, quotation, and support services. By using our services, you accept these terms, our privacy policy, shipping policy, and cancellation and refund policy.

Our Role as Agent

Courier Point arranges courier and cargo services through third-party shipping partners. We may collect shipments, check basic documentation, prepare booking details, accept payment, generate tracking references, and hand over shipments to courier, freight, airline, customs, or delivery partners. We are not the final carrier for every shipment and do not control every transit, customs, security, airline, destination delivery, or partner-network event.

Customer Responsibilities

• Provide complete and accurate sender, receiver, contact, address, invoice, KYC, tax, and customs information.
• Declare the true shipment contents, quantity, value, weight, and purpose.
• Pack items safely and suitably for courier, road, air, sea, handling, inspection, and multi-point transport.
• Ensure the shipment does not contain prohibited, restricted, illegal, hazardous, undeclared, or misdeclared goods.
• Pay applicable charges, duties, taxes, storage, return, reattempt, remote-area, customs, penalty, and partner fees.

Prohibited and Restricted Shipments

We may refuse, hold, return, or cancel shipments containing prohibited or restricted items, including items barred by Indian law, destination-country law, airline rules, customs rules, partner policies, or safety regulations. Common examples include currency, narcotics, weapons, explosives, hazardous goods, counterfeit goods, live animals, perishable items without approved handling, valuable documents or articles without prior approval, and any item requiring special permission that has not been disclosed and accepted.

Rates, Transit Time, and Service Availability

Quotes, delivery estimates, pickup availability, and service options depend on origin, destination, partner network, shipment type, weight, dimensions, customs, weather, public holidays, route conditions, security checks, and operational constraints. Transit times are estimates unless a specific partner-backed guarantee is confirmed in writing.

Inspection and Compliance

Shipments may be opened, scanned, inspected, delayed, detained, returned, abandoned, or disposed of by Courier Point, shipping partners, customs, security agencies, or government authorities where required by law, safety, partner rules, unpaid charges, or suspected misdeclaration.

Liability

Courier Point's role is to arrange pickup, booking, documentation support, and handover to the selected shipping partner. Once a shipment is accepted or moved within a partner network, transit custody, handling, scans, routing, and delivery are governed by that partner's terms and operational process. Our responsibility is limited to the service fee paid to Courier Point for the affected shipment, except where applicable law requires otherwise. Carrier liability, compensation, declared-value cover, insurance, and claim windows are subject to the selected partner's terms. We are not liable for indirect loss, business loss, missed deadlines, customs decisions, confiscation, natural events, force majeure, customer misdeclaration, poor packing, prohibited goods, receiver unavailability, or partner network events outside our reasonable control.

Claims and Disputes

Damage, loss, short-delivery, non-delivery, delay, and refund claims must be raised promptly with shipment number, invoice, packing evidence, item details, photos, and any partner-required documents. Courier Point will assist with claim coordination where possible, but claims connected to partner transit custody, handling, scans, routing, delivery, loss, or damage are reviewed and decided under the selected partner's rules, investigation process, compensation limits, exclusions, and applicable law.

Governing Law

These terms are governed by the laws of India. Subject to applicable consumer rights and mandatory legal forums, disputes will be handled through the competent courts or authorities in Kerala, India.

Contact

For questions about these terms, contact info@thecourierpoint.com or call +91 93883 95952.