Privacy Policy

Courier Point collects and uses personal information only for courier, cargo, pickup, tracking, billing, customer support, and shipment documentation purposes. We act as a courier booking and service agent. Your shipment may be booked, transported, tracked, cleared, or delivered through third-party courier, cargo, freight, airline, customs, payment, and technology partners.

Information We Collect

• Sender and receiver details such as name, phone number, email, address, PIN code, country, and identification or KYC details where required.
• Shipment details such as package description, weight, dimensions, invoice value, destination, tracking number, delivery proof, and customs or declaration documents.
• Payment, billing, quotation, invoice, refund, and account details.
• Website and enquiry data such as contact form messages, IP address, browser information, cookies, and tracking-page usage.

How We Use Information

• To provide quotations, arrange pickup, book shipments, prepare documents, share tracking information, and handle customer support.
• To verify shipment eligibility, comply with KYC, customs, tax, security, fraud-prevention, and legal requirements.
• To communicate service updates, delivery exceptions, failed pickup or delivery attempts, payment status, and policy changes.
• To improve our website, branch operations, partner coordination, and customer experience.

Sharing With Shipping Partners

We share required shipment and customer information with selected courier and logistics partners such as domestic courier companies, international express carriers, freight forwarders, airlines, customs brokers, delivery agents, payment gateways, and software providers. These parties process information as needed to perform their role in the shipment chain and may apply their own privacy, security, KYC, and documentation rules.

Legal Basis and Consent

By requesting a quote, submitting a form, booking a shipment, handing over a parcel, or using our tracking and support services, you permit Courier Point to process and share information required for that service. You may withdraw consent for optional communication, but shipment-related data may still be retained or used where required for performance of service, tax, customs, security, dispute handling, or legal compliance.

Cookies and Analytics

Our website may use basic cookies or similar technologies for security, form handling, tracking lookup, website performance, and analytics. You can disable cookies in your browser, but some website functions may not work correctly.

Data Security and Retention

We use reasonable administrative, technical, and operational safeguards to protect customer information. We retain shipment, invoice, KYC, communication, and support records for as long as required for service delivery, accounting, legal compliance, claims, disputes, and partner requirements.

Your Rights

You may request access, correction, update, deletion, or grievance review for your personal information by contacting us. Some requests may be limited where records are required for law, tax, customs, fraud prevention, claims, or completed shipment history.

Contact

For privacy questions or grievances, contact Courier Point at info@thecourierpoint.com or call +91 93883 95952.