Cancellation and Refund Policy

This policy explains when courier bookings, pickup requests, and shipment-related payments may be cancelled or refunded. Courier Point acts as a booking and service agent for shipping partners, so refunds may depend on whether the shipment has already been picked up, processed, documented, manifested, handed over, scanned, or charged by a partner.

Cancellation Before Pickup or Processing

You may request cancellation before pickup, documentation, manifest creation, partner booking, label generation, or any operational processing. If no cost has been incurred, eligible prepaid service charges may be refunded after deducting payment gateway charges or administrative costs, if any.

After Pickup, Booking, or Partner Handover

Once a shipment is picked up, booked, manifested, labelled, processed, or handed over to a shipping partner, cancellation may not be possible. Any refund, reversal, return, or charge adjustment will depend on the selected partner's rules and the shipment status.

Non-Refundable Charges

• Pickup, packing, handling, documentation, KYC, customs, storage, return, reattempt, remote-area, and administrative charges already incurred.
• Payment gateway, bank, currency conversion, fuel surcharge, volumetric-weight difference, partner cancellation, or partner service charges.
• Charges for prohibited, restricted, misdeclared, under-declared, poorly packed, receiver-refused, customs-held, or authority-detained shipments.

Service Delays

Transit times are estimates and may change due to partner network conditions, customs, security checks, weather, holidays, strikes, route disruption, incorrect address, receiver unavailability, or force majeure. Delay alone does not automatically qualify for a refund unless the chosen partner service includes a written money-back guarantee and the partner accepts the claim.

Failed Booking or Overpayment

If payment is collected but a shipment cannot be booked due to service unavailability, partner rejection, or an internal error not caused by customer misdeclaration, we will offer an alternate service or process an eligible refund.

Refund Timeline

Approved refunds are normally initiated within 7 to 10 working days after verification and partner confirmation, where applicable. Bank or payment gateway settlement time may take additional days.

How to Request a Cancellation or Refund

Email info@thecourierpoint.com with your name, phone number, shipment or invoice number, payment proof, booking date, and reason for cancellation or refund. You can also call +91 93883 95952.